Booking information
Please read these terms carefully before booking The Chesters. They explain the responsibilities of Solway Stays and all guests included within a reservation.
By completing a booking, the lead guest confirms that they have read, understood and accepted these Terms & Conditions on behalf of everyone included in the booking.
Your booking is confirmed once payment, or the agreed deposit, has been received and a confirmation email has been issued by Solway Stays. The lead guest must be at least 18 years of age and accepts responsibility for all members of the party.
Full payment or the agreed deposit must be received before your booking is confirmed. Any remaining balance must be paid by the due date stated on your booking confirmation. Failure to make payment by the required date may result in cancellation of the booking.
Please notify Solway Stays as soon as possible if you need to cancel your booking. Cancellation charges may apply depending on how close to your arrival date the cancellation is made. We strongly recommend that all guests obtain suitable holiday and travel insurance.
A refundable £250 damage deposit is required for every booking and must be paid before check-in. Following your departure, the property will be inspected.
Refund of your deposit: If no damage, excessive cleaning, missing items or breaches of these terms are identified, your deposit will be refunded within seven days. Where costs exceed the value of the deposit, Solway Stays reserves the right to recover any additional reasonable costs incurred.
Check-in is available from 4:00pm unless otherwise agreed in writing. Guests must check out by 10:00am on the scheduled departure date to allow sufficient time for the property to be prepared for incoming guests.
The maximum number of guests must not exceed the number stated on your booking. Only guests named or included on the booking confirmation may stay overnight at the property.
Hen parties, stag parties, large gatherings and commercial events are not permitted without prior written permission from Solway Stays. Any approved gathering must comply with the agreed guest numbers and conditions.
Guests must respect neighbouring properties and the local community at all times. Noise should be kept to a reasonable level, with quiet hours observed between 10:00pm and 8:00am.
Please leave the property in a clean and tidy condition, wash all used dishes, dispose of rubbish correctly and return furniture and other items to their original positions. Any accidental damage, maintenance issue or breakage must be reported to Solway Stays promptly.
Smoking and vaping are strictly prohibited inside the property. Guests who smoke outside must dispose of cigarette ends safely and responsibly.
Where pets are accepted, they must be declared at the time of booking. Owners remain responsible for their pets throughout the stay, including their behaviour, supervision and any cleaning or damage caused.
Parking is provided at guests' own risk. Complimentary WiFi is supplied for reasonable guest use; however, uninterrupted service, speed and availability cannot be guaranteed.
Guests use the property and its facilities at their own risk. Solway Stays accepts no responsibility for the loss, theft or damage of personal belongings, vehicles or other property, except where responsibility is required by law.
Personal information supplied during the booking process will only be used to administer your reservation, respond to enquiries and provide information connected with your stay. Personal information will not be sold to third parties. Please read our Privacy Policy for further information.
These Terms & Conditions are governed by the laws of Scotland. Any dispute relating to a booking or stay will be subject to the jurisdiction of the Scottish courts.
Need clarification?
Please contact Solway Stays before completing your booking if there is anything within these terms that you would like us to clarify.